Terms of Service

These Terms of Service ("Terms") govern your use of Arteesa websites, mobile applications, and related services. By using Arteesa, you agree to these Terms.

1. Service Operator

Arteesa is operated by BST CONSULTING NIGERIA LIMITED ("Arteesa", "we", "us"). Contact: hello@arteesa.app.

2. Eligibility and Account

• You must be at least 18 years old to create or use an Arteesa account.
• You must provide accurate account information and keep it updated.
• You are responsible for all activity under your credentials.
• We may suspend or terminate accounts for fraud, abuse, legal risk, or policy violations.

3. Marketplace Service Model

• Arteesa is a managed digital marketplace connecting clients and artisans.
• Arteesa may provide verification, request matching, artisan interest/selection workflows, payment facilitation, status tracking, trust/safety controls, and dispute workflows.
• Artisans are independent service providers. Unless explicitly stated, Arteesa is not the direct employer, agent, or representative of artisans.
• Arteesa is not a party to the service contract between a client and artisan and does not guarantee the quality, legality, safety, or outcome of any service.

4. Bookings, Payments, and Wallets

• Booking requests, matching, artisan interest, client selection, acceptance, and status transitions are governed by platform rules.
• Service requests may move through statuses such as submitted, matching, matched, confirmed, accepted, on the way, arrived, in progress, completed, cancelled, and disputed.
• After a match or selection, an artisan may need to accept within the platform window. If the artisan does not accept, rejects, or later declines where allowed, the request may be reopened for matching.
• Clients may be asked to confirm booking details and separately confirm completion after an artisan marks work complete.
• Certain transactions may use hold/escrow-style controls until service milestones are completed, completion is confirmed, or a dispute is resolved.
• Platform fees and transaction charges may apply and will be shown before payment confirmation.
• Payout timing may depend on verification, fraud screening, chargebacks, disputes, and partner constraints.
• Refunds, cancellations, chargebacks, and disputes are governed by the Refund/Cancellation/Dispute Policy.

5. Client Obligations

• Provide accurate booking details, access instructions, and lawful service requests.
• Do not post abusive, fraudulent, discriminatory, or illegal content.
• Provide reasonable access for the artisan to perform the agreed service.
• Pay agreed charges through approved channels only and do not pressure artisans into off-platform payment.
• Review completed work promptly and use the dispute process within the stated timeframe if there is a material issue.

6. Artisan Obligations

• Artisans must comply with these Terms and the Artisan Addendum.
• Artisans are responsible for licenses, permits, tax obligations, and lawful delivery standards.
• Artisans must keep acceptance, travel, arrival, work-in-progress, and completion statuses accurate.
• Artisans must provide truthful completion evidence where requested and cooperate with customer confirmation and dispute review.
• Misrepresentation, off-platform payment coercion, and identity or credential fraud are prohibited.

7. Prohibited Conduct

• Fraud, impersonation, account takeover, payment abuse, or circumvention of platform controls.
• Harassment, hate speech, threats, sexually exploitative content, or non-consensual sharing.
• Publishing malware, scraping protected data, or reverse engineering without authorization.

8. User Content and Moderation

• You retain rights to your lawful content but grant Arteesa a non-exclusive license to host/process it for service operation.
• User content includes profiles, service request descriptions, photos, completion media, messages, reviews, ratings, reports, and dispute evidence.
• Arteesa may review, preserve, restrict, or remove content that violates policy, law, or safety standards.
• See Community Guidelines for detailed moderation rules.

9. Privacy and Data

Processing of personal data is described in the Privacy Policy, including artisan verification data, location data, service media, notification data, deletion pathways, and rights requests.

10. Third-Party Services

Arteesa may use third-party processors (payments, hosting, communications, analytics). Their outages or policy changes may impact service behavior.

11. Intellectual Property

• Arteesa trademarks, software, and platform materials are protected intellectual property.
• You may not copy, distribute, or commercially exploit platform content except as expressly permitted.

12. Suspension and Termination

• You may stop using Arteesa at any time and request account deletion per the deletion policy.
• We may suspend or terminate accounts for policy breaches, legal orders, safety incidents, or inactivity.

13. Disclaimers

Services are provided on an "as available" basis. To the maximum extent permitted by law, Arteesa disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties about artisan service quality, legality, safety, timing, or outcome.

14. Limitation of Liability

To the extent permitted by law, Arteesa is not liable for indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits, data loss, or reputational harm.

15. Indemnity

You agree to indemnify and hold harmless Arteesa and its affiliates from claims arising from your misuse of the Services, policy violations, unlawful conduct, or breach of these Terms.

16. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Federal Republic of Nigeria, unless mandatory local consumer law requires otherwise.
• Parties will first attempt good-faith resolution through support and formal notice.
• Unresolved disputes may proceed to courts in Lagos, Nigeria, subject to mandatory legal rights in your jurisdiction.

17. Updates to Terms

We may update these Terms. Material changes will be communicated through app/web notices with a revised effective date. Continued use after updates means you accept the revised Terms.

18. Contact

For legal or terms inquiries: hello@arteesa.app.