Terms of Service

These Terms of Service ("Terms") govern your use of Arteesa websites, mobile applications, and related services. By using Arteesa, you agree to these Terms.

1. Service Operator

Arteesa is operated by BST CONSULTING NIGERIA LIMITED ("Arteesa", "we", "us"). Contact: hello@arteesa.app.

2. Eligibility and Account

• You must be at least 18 years old to create or use an Arteesa account.
• You must provide accurate account information and keep it updated.
• You are responsible for all activity under your credentials.
• We may suspend or terminate accounts for fraud, abuse, legal risk, or policy violations.

3. Marketplace Service Model

• Arteesa is a managed digital marketplace connecting clients and artisans.
• Arteesa may provide verification, payment facilitation, trust/safety controls, and dispute workflows.
• Unless explicitly stated, Arteesa is not the direct employer of artisans.

4. Bookings, Payments, and Wallets

• Booking requests, acceptance, and status transitions are governed by platform rules.
• Certain transactions may use hold/escrow-style controls until service milestones are completed.
• Platform fees and transaction charges may apply and will be shown before payment confirmation.
• Payout timing may depend on verification, fraud screening, chargebacks, disputes, and partner constraints.

5. Client Obligations

• Provide accurate booking details, access instructions, and lawful service requests.
• Do not post abusive, fraudulent, discriminatory, or illegal content.
• Pay agreed charges through approved channels only.

6. Artisan Obligations

• Artisans must comply with these Terms and the Artisan Addendum.
• Artisans are responsible for licenses, permits, tax obligations, and lawful delivery standards.
• Misrepresentation, off-platform payment coercion, and identity or credential fraud are prohibited.

7. Prohibited Conduct

• Fraud, impersonation, account takeover, payment abuse, or circumvention of platform controls.
• Harassment, hate speech, threats, sexually exploitative content, or non-consensual sharing.
• Publishing malware, scraping protected data, or reverse engineering without authorization.

8. User Content and Moderation

• You retain rights to your lawful content but grant Arteesa a non-exclusive license to host/process it for service operation.
• Arteesa may review, restrict, or remove content that violates policy, law, or safety standards.
• See Community Guidelines for detailed moderation rules.

9. Privacy and Data

Processing of personal data is described in the Privacy Policy, including deletion pathways and rights requests.

10. Third-Party Services

Arteesa may use third-party processors (payments, hosting, communications, analytics). Their outages or policy changes may impact service behavior.

11. Intellectual Property

• Arteesa trademarks, software, and platform materials are protected intellectual property.
• You may not copy, distribute, or commercially exploit platform content except as expressly permitted.

12. Suspension and Termination

• You may stop using Arteesa at any time and request account deletion per the deletion policy.
• We may suspend or terminate accounts for policy breaches, legal orders, safety incidents, or inactivity.

13. Disclaimers

Services are provided on an "as available" basis. To the maximum extent permitted by law, Arteesa disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the extent permitted by law, Arteesa is not liable for indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits, data loss, or reputational harm.

15. Indemnity

You agree to indemnify and hold harmless Arteesa and its affiliates from claims arising from your misuse of the Services, policy violations, unlawful conduct, or breach of these Terms.

16. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Federal Republic of Nigeria, unless mandatory local consumer law requires otherwise.
• Parties will first attempt good-faith resolution through support and formal notice.
• Unresolved disputes may proceed to courts in Lagos, Nigeria, subject to mandatory legal rights in your jurisdiction.

17. Updates to Terms

We may update these Terms. Material changes will be communicated through app/web notices with a revised effective date. Continued use after updates means you accept the revised Terms.

18. Contact

For legal or terms inquiries: hello@arteesa.app.

These Terms are an operational template and should be finalized with legal counsel before release.