Community Guidelines and UGC Moderation Policy

1. Purpose

Arteesa supports user-generated interactions, including chats, media uploads, and reviews. These rules define acceptable behavior, enforcement actions, and user safety controls.

2. What Content Is Covered

• In-app text and media messages.
• Reviews, ratings, and profile content.
• Any user-submitted attachments related to services or disputes.

3. Prohibited Content and Conduct

• Threats, harassment, hate speech, bullying, or discrimination.
• Sexual exploitation, non-consensual content, or explicit sexual content.
• Fraud, impersonation, phishing, identity theft, extortion, or scam requests.
• Illegal goods/services, instructions for harmful conduct, or violent extremism.
• Private data exposure (doxxing), malware links, or account takeover attempts.

4. Required Safety Controls Available to Users

• Report: Users can report messages, reviews, profiles, and booking behavior.
• Block: Users can block abusive users from further direct interaction where technically supported.
• Contact: Users can reach support via hello@arteesa.app.

5. Moderation Workflow

• Automated and manual screening may be used for safety and fraud control.
• Reported items are triaged by severity and reviewed by trust/safety personnel.
• Arteesa may remove content, restrict features, suspend accounts, or escalate to authorities where required.

6. Enforcement Actions

• Content warning or removal.
• Temporary communication restriction.
• Account suspension or permanent ban.
• Payout/transaction holds where fraud or abuse is suspected.

7. Appeals and Reconsideration

• Users may request review of moderation outcomes by contacting support.
• Arteesa may request additional context before making a final appeal determination.

8. Law Enforcement Cooperation

Arteesa may preserve and disclose relevant records in response to lawful legal process, emergency risk, or mandatory reporting obligations.

9. Timelines

• Critical safety reports: prioritized for urgent review.
• Standard reports: initial triage target within 48 hours.

10. Contact

For abuse, threats, or urgent concerns: hello@arteesa.app.

This policy is intended for operational readiness and should be legally reviewed before production.