On-Site Responsibilities

This page sets out what clients and artisans are each generally expected to do when an artisan attends a client's home or property to carry out work. It supplements the Terms of Service and, for artisans, the Artisan Addendum.

Arteesa is not a party to the service contract between a client and an artisan. These expectations describe the standard of conduct Arteesa applies when reviewing reports and disputes under the Refund, Cancellation, and Dispute Policy. They do not replace any separate contract, quotation, or invoice agreed between the parties, and they do not override mandatory rights under applicable law.

1. Client Responsibilities

When an artisan comes to work at the client's property, the client is generally expected to:

• Provide access to the property at the agreed time.
• Ensure a safe working environment, such as keeping children and pets away from the work area and informing the artisan of any known hazards.
• Clearly explain the work required and any special instructions before work begins.
• Protect or remove valuable and fragile items from the work area where possible.
• Provide agreed facilities, such as access to electricity or water, if required for the job.
• Pay the agreed amount according to the contract or invoice once the work is completed, or as otherwise agreed.
• Inspect the completed work and promptly report any defects or concerns.
• Treat the artisan with respect and avoid interfering with their work.

2. Artisan Responsibilities

When working at a client's property, the artisan is generally expected to:

• Perform the work professionally and with reasonable skill and care.
• Complete the work as agreed, following the contract, specifications, and timeline where possible.
• Use appropriate tools, materials, and equipment that are safe and fit for the job.
• Maintain a safe work environment and follow all health and safety rules.
• Avoid causing damage to the client's property. If damage occurs due to negligence, the artisan may be responsible for repairing or compensating for it.
• Respect the client's property and privacy, including keeping information about the client confidential.
• Keep the work area clean and dispose of waste properly after completing the job.
• Inform the client about any unexpected issues, additional costs, or delays before proceeding.
• Comply with applicable laws and regulations, including licensing requirements where applicable.
• Honour any warranty or guarantee provided for the workmanship or materials used.

3. Reporting Problems

• Report property damage, safety incidents, or unsafe conduct through in-app support as soon as reasonably possible.
• Where a client or artisan does not meet the expectations above, either party may open a dispute under the Refund, Cancellation, and Dispute Policy.
• Abusive, threatening, or discriminatory conduct on site is handled under the Community Guidelines and may result in account action.

4. Contact

For questions about this page: hello@arteesa.app.