Frequently Asked Questions

Arteesa is Nigeria's trusted marketplace connecting clients with verified, skilled artisans for home and office services. We make it easy to find, book, and pay for reliable artisans — securely.

Yes! The Arteesa artisan app is live on Google Play and App Store, and the artisan web portal is live at artisan.arteesa.app. The dedicated client app launches August 7, 2026.

Arteesa currently serves clients and artisans across Nigeria, starting from Ibadan and expanding to other major cities.

Joining and creating an account is completely free for both clients and artisans. Service fees and platform charges, if any, are shown transparently before you commit to anything.

Any client seeking home or office services can use Arteesa. Any skilled artisan — from plumbers and electricians to cleaners and tailors — can join and offer their services.

Search for your service type and location, browse verified artisan profiles with ratings, select your preferred artisan, confirm the price, and book. The artisan will be notified immediately.

You pay through the Arteesa app when booking. Your payment is held securely in escrow and released to the artisan only after you confirm the job is done to your satisfaction.

If an artisan fails to show up or complete the job, contact Arteesa support. You are fully protected and will receive a full refund or be rebooked with another artisan at no extra cost.

For your protection, all payments go through the Arteesa app using our escrow system. This guarantees your money is safe until you are satisfied with the work.

No. Arteesa shows you the full price before you confirm a booking. What you see is exactly what you pay — no surprises.

You can cancel through the app before the job begins. Cancellation terms vary based on timing. Check the app for specific cancellation windows for your booking.

Yes. Every booking includes in-app chat so you can discuss job details, share photos, or confirm timing without needing to share personal contact information.

After a job is confirmed complete, you will be prompted in the app to rate the artisan and leave a review. Your honest feedback helps other clients make informed decisions.

Download the Arteesa artisan app from Google Play or App Store, or visit artisan.arteesa.app. Create your profile, complete identity verification, and start receiving job alerts.

Joining Arteesa is completely free. There are no upfront costs to register, create your profile, or receive job alerts.

Clients pay into escrow when they book. Once you complete the job and the client confirms satisfaction, your payment is automatically transferred to you — no delays, no chasing.

Arteesa's cancellation policy protects artisans who have already started work or are en route. Compensation details are outlined in the artisan app terms and conditions.

Log into the artisan app or web portal at any time to update your services, pricing, availability, photos, or contact details.

Yes. You can offer fixed prices for standard jobs or send custom quotes for larger, more complex projects. You are always in control of your pricing.

We welcome plumbers, electricians, carpenters, painters, cleaners, tailors, mechanics, tilers, and any other skilled trade professional offering home or office services.

Complete your profile fully, maintain high ratings by doing great work, respond quickly to job alerts, and join our WhatsApp community for tips from other successful artisans.

Escrow means your payment is held by Arteesa — not paid directly to the artisan — until you confirm the job is complete and satisfactory. This protects clients from bad work and protects artisans from non-payment.

Arteesa accepts major Nigerian payment methods including debit cards and bank transfers. Specific methods are shown in the app at checkout.

If a refund is approved, it is processed within 3–5 business days back to your original payment method.

Yes. Arteesa uses industry-standard encryption and works with trusted payment processors. We never store raw card details on our servers.

The artisan app is available on Android (Google Play) and iOS (App Store). You can also use the artisan web portal on any browser at artisan.arteesa.app.

Yes, the app requires an active internet connection to browse artisans, book services, chat, and process payments.

On the login screen, tap "Forgot password" and follow the steps to reset it via your registered email address.

Contact our support team via hello@arteesa.app or use the in-app support option. We take all bug reports seriously and resolve them quickly.

Visit the Artisans page on this site and click "Join WhatsApp Group". This opens an invite to our official, verified artisan community group.

It is a private group for Arteesa artisans to ask questions, get onboarding help, share tips, receive Arteesa announcements, and resolve issues with peer and staff support.

Email us at hello@arteesa.app or use the in-app support. Our team is available Monday–Friday, 9am–5pm WAT. For artisan community questions, join the WhatsApp group.

Contact Arteesa support through the app or via hello@arteesa.app with your booking reference. Our team will review the case and mediate a fair resolution.